Nova Carpet & Upholstery Care is one the leading upholstery cleaning Northern Virginia companies in the area. We’ve been in the business for more than 20 years now, so we can confidently say that we have what it takes to be good in our craft.
Upholstery Cleaning Northern Virginia: Choosing the Right Cleaner
Our years of service in and around Northern Virginia have taught us what is most important to customers. These are the things you need to check on with any cleaning service.
Years of service go hand in hand with expertise — although that may not be true 100% of the time. But if an upholstery cleaning Northern Virginia company has an IICRC (Institute of Inspection, Cleaning, and Restoration Certification) accreditation, that’s a plus point for them.
The IICRC is a non-profit organization advancing global standards and certifications targeting the inspection, cleaning, restoration and installation industries. Being accredited by the IICRC means they’re recognized as professionals in the industry.
Besides years of service, the company must have physically fit technicians. The job requires climbing stairs, lifting and moving furniture and equipment, bending, crawling, and standing for many hours.
A good company believes in creating a memorable customer experience. Aside from quality cleaning services, such a company seeks to educate customers and offers free consultations.
Customers also want to know how long it will take to finish the job and hope that the cleaners will finish it at the promised time.
Customers need to feel respected and valued. The company must be punctual to show that they respect the customer’s time. Being respectful when addressing their concerns and questions — no matter how “silly” it may seem — is another indication of good customer service.
Technicians must have a good understanding of the different fibers used in carpets and upholstery, since different materials require different methods of cleaning. Common complaints among customers stem from the lack of understanding of some representatives about materials that make up sofas, armchairs, and carpets.
Cleaning methods include steam cleaning, dry cleaning, pressure washing, etc. Some materials require a certain temperature when being cleaned with water. In other cases, vacuum cleaning is enough.
Steam-cleaning can kill bacteria in some materials, while the advantage of dry cleaning is it does not put too much pressure on the material and the fibers.
The use of chemicals in cleaning is also a cause of trouble in some cases. The IICRC offers training for technicians with regards to safe use of chemicals. Ask the company to send in people who have undergone such training.
Get basic knowledge so you can ask the right questions. Search for tags attached in your carpets and upholstery items. They usually indicate the fabric and the right kind of cleaning method.
The letters in tags indicate the recommended cleaning type. For example, W means water-based cleaning. The letter S means the use of a dry-cleaning solvent is needed. If you see the WS combination, it means that both methods are applicable.
We Welcome Your Questions
At Nova Carpet & Upholstery Care, we place a premium on customer experience. We strive our best to take care of you, your things, and your home.
For different services, pricing options, and a free estimate, give us a call at (703) 491-4179. You may also drop by our Northern Virginia office to personally ask us your questions.
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