We use our truck-mounted, 20HP commercial cleaner whenever possible for optimal results. This gasoline-powered device runs the equivalent of a ride-on lawnmower motor, and provides commercial-grade power the likes of which you will not be able to get from rented or purchased home equipment. We also have a high-powered, portable cleaner for those times when access from our trucks to the carpeted area is not possible. In these instances, we still recommend allowing a professional carpet cleaner like NOVA to insure that the work is done correctly and thoroughly to project your carpet.
Prior to your carpet cleaner arriving, please vacuum the carpet thoroughly. Vacuuming is more efficient at picking up dry dirt and dust particles that sit loosely in the carpet. These particles may not dissolve in the water / detergent solution. If you’re not able to vacuum prior to your scheduled carpet cleaning, NOVA offers pre-cleaning vacuuming for an additional charge.
Please note that NOVA cannot remove stains or strong odors from carpet padding with our regular cleanings alone. Wetting a carpet pad indicates poor cleaning practices and promotes mold and mildew growth in the padding. Please see our section on pet odor removal for these types of repairs, which usually include carpet pad replacement.
While we usually avoid cleanings on days that are forecasted with high humidity, for your convenience we will never reschedule an appointment due to unfavorable weather conditions (except when travel is hazardous or impossible). Our cleanings may include use of high-power air movers to help expedite the drying process, a crucial step in the cleaning of your carpet. In cases where humid conditions present a concern, your professional cleaner will recommend best practices to aid in the drying process.
NOVA Carpet & Upholstery Care offers green and organic carpet cleaning upon client request at no additional cost. Please make this request when scheduling your appointment to ensure that our staff has the proper product available upon arrival.
If you have any questions or would like more information about our carpet cleaning program, please contact us!
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